Essex CM16 4LQ
"The best care for your pet - ensuring your peace of mind"
Reviewed by: Lucy & Karl on 25/01/2016
There are not enough words to explain our gratitude for the support and care we received from everyone at Forest Vets.
Our French bulldog, Louis was in over Christmas with a slipped disc, requiring emergency surgery on his spine. Glenn carried out his operation. We absolutely knew he was in safe hands despite the high risks involved. Glenn kept us up to date pre & post operation of his progress. Since the operation Louis has come along in leaps and bounds and his back to his cheeky chappy self. Glenn and his supporting staff saved our Louis and we are so grateful. Your surgeons, nurses, reception staff are all a credit to Forest Vets. I would and have recommended you to all family and friends.
Thank you all so much again, Lucy, Karl & Louis
Reviewed by: Eunice & Ron waller on 26/09/2014
To Glenn and the team that cared for Rollo.
Thank you so much for the care you gave to Rollo in his last days. It was much appreciated and we knew he was in good hands.
He was much loved and will be sorely missed.
We started out at this surgery when it was Mr Bracegirdle (how many moons ago was that!) and have been with this excellent surgery ever since.
Reviewed by: Amanda on 17/07/2014
Would just like to say a Big thank you to the vets, nurses and reception lady at Epping vets today 17/7/14 for seeing my puppy and putting my mind at rest that everything was ok. A fantastic vets really care for the animals not just the money . Thank you
Reviewed by: lana's Mum on 27/05/2014
The vets themselves are brilliant as are the nurses. However the same can't be said for the receptionists, in particular the ones that were on duty on Tuesday 27th May, they have no idea of customer service they would rather answer the phone than deal with the waiting people at the reception desk and still answer the phone even when they are serving you. Don't say please, thankyou or even goodbye. All i can say is try and go when Carole is working she is a credit to the reception desk.
My scores are bases on the vets and nurses.
Dear Lana's Mum
Thank you for your positive comments regarding our surgery, but I am obviously concerned that you did not get the level of customer care from our reception team this morning. A veterinary reception job is incredibly demanding, juggling clients, telephone calls, patients needs and their appointments as well as requests from the vets and nurses. This was a Tuesday morning after the bank holiday with 2 receptionists on duty, there would normally be a third person as back up in the office but unfortunately at this time due to unforeseen circumstances we were short of staff so that person was not available.
I would like to apologise that you felt there was a lack of customer service on this particular morning and assure you that at Forest Veterinary Centre we always strive for the best care at all levels. Should you wish to discuss this in person with me please feel free to contact me on 01992 575790 or email me in confidence at email@example.com
Reviewed by: theresa merry on 05/02/2014
I would just like to say , how professional and caring forest vetanary centre at eastwick harlow was with Hamish and us when the time came to let him go . we had a home visit from them and was able to spend time with Hamish before and after he passed away . thank you for a all you done over the last few years . I highly recommend you and all your staff .
Reviewed by: Jackie on 27/01/2014
Nearly fifteen years ago we took our two Staffordshire Bull Terrier puppies aged 6 weeks old to forest veterinary in Woodford. We have always appreciated the wonderful service,advice and treatment we have received. This New Years Eve our lovely 15 year old dog Tia became very poorly and with the medical conditions she already had there was nothing more that could be done for her. At this extremely sad and upsetting time the vet and staff were so compassionate and understanding - they arranged to come to our house so we could say goodbye to our baby properly before they let her go to sleep and taking her from us.
Words could never thank all the staff enough for the way they helped us through such a heart wrenching time and for the kindness they showed us.
2 weeks ago we took our new baby Boston terrier puppy to meet the vet and staff ........
Reviewed by: sarah on 14/11/2013
Reviewed by: Sally on 25/10/2013
I was recommended Forest Vets by friends who have taken all their cats here.
You couldnt ask for anything better, nothing is too much trouble & your appointments are always on time.
Reviewed by: Annette on 19/10/2013
I met Clive Swainsbury before he set up Forest Vets with Mr
Burley, and was taken by how kind he was with my pet dog. When i heard he had left and gone to set up in Epping i followed him there. I have been with them since the start and have no regrets at all. The service you receive is fantastic, ALL the staff are so welcoming and helpful, over the years they have become like my friends. I have had loads of pets over the years and all have received the best treatment possible. When they opened the branch in Harlow, i started going there as it was closer, but at times had to go to Epping for certain tests. I have always said that they are the best vets around and recommend them to everyone. Clive Swainsbury is simply the best vet i have ever known and is not allowed to retire ever!!!!! Having just been to their open day today has just reinforced how i feel, the place is so well kept and the equipment they have is the best, far superior to any other vets. The final stage of the tour was tea, coffee and cakes etc. We were treated to biscuits in the shape of dogs, cats,and rabbits made by one of the nurses, and beautiful cup cakes made by someones sister, and so much more, it was like a party, with everyone chatting. A perfect visit to a perfect vets, with perfect staff, what more can i say.......THEY ARE FANTASTIC.....Look no further the perfect vets are Forest Vets. ( and i was not paid to write this review.!!!)
Reviewed by: Pauline on 18/10/2013
Nothing but the best service every time I went. Nothing was too much of a problem and everything explained so well. I recently lost my dog of 10 years, but i know everything that could have been done was. I'm looking around at the moment for another dog, but I know I won't be looking around for another vet.