Forest Veterinary Centre - Epping Surgery

Website: http://www.forestvets.com
Email: debbie@forestvets.com
Tel: 01992 575790

Hemnell Street
Epping
Essex CM16 4LQ


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Practice Details

"The best care for your pet - ensuring your peace of mind"

  • Comprehensive first opinion service for local people
  • We accept referrals from other veterinary surgeons
  • Laparoscopy spay and procedures available (key hole surgery)
  • 24 hour emergency service run by our own team of vets and nurses
  • We are the main vet for the Woodford Bridge Centre Guide Dogs 

Average Rating

Forest Veterinary Centre - Epping Surgery

Hemnell Street Epping, CM16 4LQ
01992 575790
Based on 22 ratings 5.0
Write a review - click here

Vet Practice Reviews

Reviewed by: Amanda on 17/07/2014

Overall rating:

4.8

“Excellent service ”

Would just like to say a Big thank you to the vets, nurses and reception lady at Epping vets today 17/7/14 for seeing my puppy and putting my mind at rest that everything was ok. A fantastic vets really care for the animals not just the money . Thank you

 

Reviewed by: lana's Mum on 27/05/2014

Overall rating:

4.8

“reception staff”

The vets themselves are brilliant as are the nurses. However the same can't be said for the receptionists, in particular the ones that were on duty on Tuesday 27th May, they have no idea of customer service they would rather answer the phone than deal with the waiting people at the reception desk and still answer the phone even when they are serving you. Don't say please, thankyou or even goodbye. All i can say is try and go when Carole is working she is a credit to the reception desk.

My scores are bases on the vets and nurses.

Deborah White RVN - Forest Veterinary Centre
Practice Manager

Dear Lana's Mum

Thank you for your positive comments regarding our surgery, but I am obviously concerned that you did not get the level of customer care from our reception team this morning. A veterinary reception job is incredibly demanding, juggling clients, telephone calls, patients needs and their appointments as well as requests from the vets and nurses. This was a Tuesday morning after the bank holiday with 2 receptionists on duty, there would normally be a third person as back up in the office but unfortunately at this time due to unforeseen circumstances we were short of staff so that person was not available.
I would like to apologise that you felt there was a lack of customer service on this particular morning and assure you that at Forest Veterinary Centre we always strive for the best care at all levels. Should you wish to discuss this in person with me please feel free to contact me on 01992 575790 or email me in confidence at debbie@forestvets.com

Thank you

 

Reviewed by: theresa merry on 05/02/2014

Overall rating:

5

“could not off been any more caring”

I would just like to say , how professional and caring forest vetanary centre at eastwick harlow was with Hamish and us when the time came to let him go . we had a home visit from them and was able to spend time with Hamish before and after he passed away . thank you for a all you done over the last few years . I highly recommend you and all your staff .

 

Reviewed by: Jackie on 27/01/2014

Overall rating:

5

“Amazingly helpful staff - who really do care”

Nearly fifteen years ago we took our two Staffordshire Bull Terrier puppies aged 6 weeks old to forest veterinary in Woodford. We have always appreciated the wonderful service,advice and treatment we have received. This New Years Eve our lovely 15 year old dog Tia became very poorly and with the medical conditions she already had there was nothing more that could be done for her. At this extremely sad and upsetting time the vet and staff were so compassionate and understanding - they arranged to come to our house so we could say goodbye to our baby properly before they let her go to sleep and taking her from us.
Words could never thank all the staff enough for the way they helped us through such a heart wrenching time and for the kindness they showed us.

2 weeks ago we took our new baby Boston terrier puppy to meet the vet and staff ........

 

Reviewed by: sarah on 14/11/2013

Overall rating:

5

“excellent vets”

 

Reviewed by: Sally on 25/10/2013

Overall rating:

5

“I wouldn”

I was recommended Forest Vets by friends who have taken all their cats here.
You couldnt ask for anything better, nothing is too much trouble & your appointments are always on time.

 

Reviewed by: Annette on 19/10/2013

Overall rating:

5

“BEST VETS ,HIGHLY RECOMMENDED!!!!!!!”

I met Clive Swainsbury before he set up Forest Vets with Mr
Burley, and was taken by how kind he was with my pet dog. When i heard he had left and gone to set up in Epping i followed him there. I have been with them since the start and have no regrets at all. The service you receive is fantastic, ALL the staff are so welcoming and helpful, over the years they have become like my friends. I have had loads of pets over the years and all have received the best treatment possible. When they opened the branch in Harlow, i started going there as it was closer, but at times had to go to Epping for certain tests. I have always said that they are the best vets around and recommend them to everyone. Clive Swainsbury is simply the best vet i have ever known and is not allowed to retire ever!!!!! Having just been to their open day today has just reinforced how i feel, the place is so well kept and the equipment they have is the best, far superior to any other vets. The final stage of the tour was tea, coffee and cakes etc. We were treated to biscuits in the shape of dogs, cats,and rabbits made by one of the nurses, and beautiful cup cakes made by someones sister, and so much more, it was like a party, with everyone chatting. A perfect visit to a perfect vets, with perfect staff, what more can i say.......THEY ARE FANTASTIC.....Look no further the perfect vets are Forest Vets. ( and i was not paid to write this review.!!!)

 

Reviewed by: Pauline on 18/10/2013

Overall rating:

5

“Nothing but the best service every time I went.”

Nothing but the best service every time I went. Nothing was too much of a problem and everything explained so well. I recently lost my dog of 10 years, but i know everything that could have been done was. I'm looking around at the moment for another dog, but I know I won't be looking around for another vet.

 

Reviewed by: Teri on 17/10/2013

Overall rating:

5

“Great Vets”

Forest vets gave my dog fantastic care,especially Mr Hill. Thoroughly recommend.

 

Reviewed by: Caroline on 17/10/2013

Overall rating:

5

“Friendly Vet Would recommend 100%”

 

Reviewed by: Laura on 17/10/2013

Overall rating:

5

“Woodford bridge practice”

I am a first time dog owner and so everything is new to me.
The Staff (Vets, Receptionists and Nurses) at this practice have such a lovely approach to the animals and their owners and have given me much reassurance over the past 11 months of owning my Dog. She had had too have a couple of procedures and the staff have been wonderful, My dog actually loves a visit to the vets, hopefully that will carry on. All the vets we see there are great with her and patient with me, (a bit of a worrier!!)
She also had a Keyhole spay at the Epping branch and was very well looked after,
I recommend this practice all the time to people looking for a vets.

 

Reviewed by: Sarah on 17/10/2013

Overall rating:

5

“Highly Recommended”

Had to take my parent's cat to the Epping practice for emergency treatment, as I couldn't get an appointment with their normal vet. The way they dealt with the cat was lovely to see, so caring and everything was explained to me. The vets come across as professional, caring and very knowledgeable. I was expecting 'Epping' prices, but couldn't have been more wrong. My parents have been so pleased with the cat's treatment, the cost and the service that they have made this practice their new vets for all of their animals. It's how all veterinary practices should be!

 

Reviewed by: Beverley on 04/03/2013

Overall rating:

5

“Woodford Bridge practice”

Forest Vets were recommended to me by the pet shop where I bought my bunnies and we have been visiting for almost six years. The vets all have excellent rabbit knowledge and have successfully nursed my two through neutering, jabs, claw trimming, a lump and general welfare issues. Whichever vet we see, they are all great with my bunnies. Very glad I found them. (I have also used the emergency out of hours number which went through to Epping and that service was also excellent).

 

Reviewed by: Freda on 26/02/2013

Overall rating:

5

“Tip-Top”

We started using Forest Vets in the 1980's going to Epping, travelling from Harlow, and over the years our pets have been chipped, had successful surgery for cancer, orthopaedic problems sorted and even difficult whelping emergencies dealt with. Even a dog who scavenged when out for walks, having a blocked throat cleared - as well as pets at the end of their lives put to sleep - all in a days work for our wonderful vets. And for us, such are the joys and sorrows of pet ownership.

When the Eastwick Practice opened it was obviously sensible for us to make the much shorter trip - the same vets are in attendance and a big advantage - lots of parking space whilst the Hospital at Epping is still avaliable for any big problems that might arise.

We are blessed with having a great Practice and wonderful friends for our pets on our doorstep.

Thankyou Forest Vets.

 

Reviewed by: Valerie on 14/02/2013

Overall rating:

5

“Outstanding!!”

We have used Forest for the last four years since purchasing our puppy st bernards, as we wanted to find a veterinary practice nearer to home. At the time we were impressed with the welcome and help the staff gave us, nothing was ever too much trouble. Over the last year our dogs have become frequent visitors at the vets due to them both being diagnosed with epilepsy.
This was a totally scary time for us as a family, as our much loved pets seizured, the vets were amazing day and night whilst we worked to adjust their medication and stabilise their conditions.
The vets are always professional showing care for the animal and support for the owner. The nurses and reception staff too should not be forgotten they have rung to keep us updated of the "bears" progress whilst as an inpatient or always on the other end of the phone.

We would not hesitate in recommending Forest vetinary practice and all of it's wonderful staff!!!
Thank you from the bottom of our hearts.

 

Reviewed by: Carina on 12/02/2013

Overall rating:

5

“excellent care”

I have been a client at the Epping practice for well over 20 years and have always found the receptionists nurses and vets to be really caring and helpful. I would not take my animals elsewhere.

 

Reviewed by: Ann on 14/01/2013

Overall rating:

5

“First Class Vetinary Pracitce”

I have used this practice for nearly 30 years and wouldn't go any where else. I have seen the practice grow over this time and they remain at the forefront of medical treatments - but the best thing about them is the vets themselves and the teams that support them, from the nursing staff to the receptionists. The care and help from each and everyone of them is second to none and as someone who had a sick animal for a four year period I had only had to mention his name and he was seen. I cannot recommend them highly enough. Thank you to all at my surgery for everything you do.

 

Reviewed by: Jane on 14/01/2013

Overall rating:

5

“Excellent Veterinary Practice”

Excellent veterinary practice that I cannot praise highly enough. We have used this practice for many years and the treatment, care and compassion the vets and nurses show to both animals and owners are second to none. It is obvious that the care and welfare of the animal is paramount above anything else.

 

Reviewed by: Brenda on 14/01/2013

Overall rating:

5

“An extremely profession and friendly service”

I have been taking my dogs to Forest Vets for over 25 years. I have always been impressed by the care they have received and how the practice has kept abreast of modern technology and practices whilst maintaining the friendly and welcoming atmosphere.
Recently one of my dogs was desperately ill which required a stay in the hospital. I was contacted on a regular basis to advise me of his progress and felt reassured and supported.
Excellent service. Highly recommended.

 

Reviewed by: foster mum on 14/01/2013

Overall rating:

5

“Strongly recommended”

We would strongly recommend this veterinary practice. We foster older and ill dogs for various rescues so, as you can imagine, we need veterinary services frequently and have been with Forest since its inception. The care our dogs have received over many years has been first class and often highly innovative. The staff are always helpful and friendly - nothing is too much trouble. The vets are always highly professional without losing the personal touch and we trust them implicitly to do the best thing for the dogs in our charge.

 

Reviewed by: Julia on 13/01/2013

Overall rating:

5

“The very best for your pets”

I have been taking my dachshunds, (and the odd rabbit, guinea pig, and stray cat!) to this surgery for over 35 years and have watched it grow and develop. It would never occur to me to take my animals anywhere else, the treatment they have all received is second to none. Thank you Forest Vets for all the care you heve given my pets over many years. (By the way- great Web Site!)

 

Reviewed by: Sally on 10/01/2013

Overall rating:

5

“Great Vets”

Been with the practice for at least 20 years need I say more!