Goddard Veterinary Group - Wanstead Veterinary Hospital84 New Wanstead
- Open 24 hours a day, 365 days of the year
- Accredited under the Royal College of Veterinary Surgeons Practice Standards Scheme
- Fully equipped with the latest medical and surgical facilities
- Referral services including Diagnostic Imaging, Neurology, Ophthalmology, Dermatology and Hydrotherapy offered within the group
- Free pre vaccination consultations and health checks for registered pets at six and nine months of age
2.8 Stars - 11-08-2016 - Denis
We are very disappointed that at no time did Goddard Veterinary Group - Wanstead Veterinary Hospital give us full details of what we needed to do to allow our claim to be processed automatically. We had a form flashed in front of us to sign but were not allowed to keep a copy of. Despite numerous phone calls no information was volunteered. We then had to pay full fees upfront before our animal was returned. We have sinced returned the relevant forms but are told it might take another MONTH to process. All this inconvenience could have been avoided with some very basic information being presented up-front, proactively, which is what you should expect from a professional practice at the fees that are charged.
Vet ResponseThank you for contacting us and I am pleased to be able to explain further. In certain instances when clients do not have the funds to make payment in full, arrangements can be made for your insurer to make their payment directly to us, but this only applies to particular insurance companies and even then when sums involved are high enough. Normally when we are processing a claim form for a client who has already paid us it takes up to five working days, although at times of staff holiday this might be a week longer. If we are specifically asked between Monday and Friday though, the form can be completed and the claim submitted within 24 hours. Delays in addition to this are invariably down to insurance companies themselves and unfortunately we have no control over how they work, preferring to provide you with a worst case expectation of what to expect. I hope that your claim is paid as soon as possible in well under a month. Jeremy Robinson General Manager
4.8 Stars - 23-06-2016 - Lurcher trixie
Thankyou to vet Emma and her team for her care and compassion,repeated proffessional guidance,advice as and when needed.working on a bank holiday,would recommend wanstead and chingford branches.
4.8 Stars - 12-05-2016 - Jo Mitchell
Max was our regular vet and he was wonderful at helping us to handle my cat's illness. His compassion for her and his optimism combined with his knowledge helped us keep her happy and with us for much longer than anyone expected. All the other staff were also lovely, the receptionists were always bright and helpful and the nurses who looked after her when she had to stay in overnight were very kind and attentive.
4.6 Stars - 26-02-2016 - rory
Not only do I feel confident in their vets, i also feel valued as a customer. I love the added bonus of 24 hour opening for emergencies and they can do so much on site!