Stevenage Veterinary SurgeryInside Pets at Home
Unit 1 The Firs
- Highly experienced vet professionals
- Owner-managed surgeries so that you get to know your team
- Modern equipment and extensive facilities
- Full range of treatments from health checks to emergency operations
- Complete convenience - open 7 days a week, plus extended hours!
- Inside Pets at Home: a one-stop shop, with parking too!
- Value for money
1 Stars - 16-06-2016 - Guineapigs
1 Stars - 30-04-2016 - No
We booked our dogs appointment with the vet approx a month in advance in order for him to have his annual check up, booster and worming treatment. We had to book way in advance as my husband works shifts and is rarely available. I am disabled and things sometimes take longer than usual. Today we had an appointment at 2.30, we arrived at reception at 2.34, only to be met with the main Vet who refused to see us because we were 4 mins late. We apologised but she still refused to see us. I questioned that the appointment wouldn't take up all of the allocated 10 mins as previously you are in and out! She still refused to see us offering an appointment for 40 mins later. I cannot sit or stand for long so this wasn't an option. We have now had to re-book all because theVet was unwilling to be flexible and understanding, it really wouldn't of impacted that much on the following booked appointments. Customer Service Zero! We had actually wanted to discuss a problem with her but we will now have to wait another week! Really looking forward to the next appointment! We have Companion Care so we don't really have an option to go elsewhere. Manners and flexibility cost nothing
Vet ResponseThank you for taking the time to leave a review, we are very sorry for the inconvenience it may have caused and that everything has now been resolved at your follow up visit.