Vets4Pets - Bournemouth5 Victoria Park Place
706 Wimborne Road
The friendly team at your local Vets4Pets in Bournemouth are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Pet Health Plan
Open 24 hours a day. 7 days a week
3.8 Stars - 25-11-2016 - Maria
I went with my cat and the Vet was very kind with my pet. He took blood test for her and the next day a urine test. I paid for the blood test, they told me they were going to give me a phone call back the ones they had the blood test results. I went with my husband to give the urine from my cat they told me the same, they will call me back with results. No one , repeat no one has call me giving me the feed back, I gave my email address, my home phone number and mobile, I told them they can send me an email, because I cannot answer my phone in my work and I do not have an answer machine in my home. I received a letter requesting to pay the urine test, which I have paid, they told me they will send me the invoice by email, I am still waiting and still waiting for feed back. I have paid a service I did not received. I am really disapointed about them.
Vet ResponseWe are terribly sorry you received a negative experience of our practice. It is very rare that we receive a complaint due to our high standards and excellent customer service. We have 100's of satisfied customer's who are with us for many years, and an increase in new clients. Having investigated your situation thoroughly, the records showed the blood test results were received after midnight and recorded on the system. Unfortunately a Locum Vet was working that evening and inadvertently failed to pass the information over to the day vet, to contact you. I understand the Hospital Manager apologised profusely and undertook an investigation immediately on receiving your call (2 days after you had complained to this site) and she offered a full refund. I know it is a very worrying time when your pets are ill you want reassurance immediately and I totally understand why you sought another practice. From a practice perspective however, we have since changed our systems to ensure this mistake is not repeated again. Thank you very much for alerting us to your feedback.
5 Stars - 05-06-2016 - Lucy
Would like to say a heartfelt thank you to the out of hours team that treated my dog on Saturday evening after he managed to get a large object stuck in his mouth. Despite being busy with two other very poorly animals at the same time, Murphy was seen quickly and treated as if he was the only one there. The team were lovely, caring and professional and I would highly recommend this practice to anyone.
5 Stars - 12-07-2014 - Tom and Robin Vets
Robin Vet at Peterborough i was with for 10 years, moved to Bournemouth with Tom been with also 10 years. Exceptional caring, kind Vets who are trully inspirational to all animals, wouldnt go anywhere else Companion Care
5 Stars - 15-05-2014 - Anna
They are my local vets in Christchurch,Dorset they did such a good job with my cats injections and awaiting to get them spayed very well for service and everything went smoothly. Would definitely recommend to friends and such good rates of payment for services not that expensive at all
5 Stars - 13-05-2014 - Sandra
Tom Mowlem was highly recommended to me via a friend. We have always had German Shepherd Dogs. One of our boys was not good with male vets, due to an unpleasant visit when he was a puppy. I did advise Tom of this before we took our GSD to him. They shared an excellent relationship right up to the day when we sadly had to say goodbye. The vets professionalism, understanding and compassion as such a sad time was incredible and we cannot express our gratitude enough. I would never take our GSD's to any other Vet now. Thank you.
5 Stars - 15-01-2014 - Mike
I can't say much more then thank you to the lady who took a look at my cat! She clearly enjoys her job, gave amazing advice and was extremely knowledgeable as well as being lovely! I don't think I've ever been so impressed with service from Vets, Nurses or Doctors in my life! Please pass my feedback on - My cats name is Charlie Roberts. Thanks.