General

The friendly team at your local Vets4Pets in Preston are waiting to meet you!

Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need.  At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.   

 

Clinic reviews

5 Stars - 04-08-2016 - lynn

My dog( Lucky) was rushed to the practice from another Vets 4 pets store following smoke inhalation due to a fire in our home, he was in acritical condition, the staff were fantastic with both my dog and my family, it could not have been easy for them as my family were obviously very distressed, they showed nothing but compassion towards us and the care they gave my dog was second to none. They kept us up to date at all times on his progress and we were allowed to visit him during the day, they gave us all the time we needed to be with him and their honesty with Lucky's progress was greatly appreciated. When the time came for us to make the decision to continue with his care or to put him at rest they exceeded in their understanding and comfort, we were allowed to be with him in his last seconds of life and for that I will be eternally grateful. I cannot thank all the staff enough for their care, dedication, compassion and commitment to my pet and family.

1 Stars - 11-02-2016 - Mr Watson or Wilson or whatever the vets call me

Starters during my complaints procedure the head vet could not even get my name correct. The summary of the story goes my Labrador had some lumps, we visited vets4pets on 3 occasions (I have the names of the vets but currently won't be shaming them). The very first visit we paid for the worlds worst advice from a vet. Rather than telling us this visit would go on his medical records, his lumps therefore would become pre-existing conditions and therefore not covered under future pet insurance so get them checked out now as your covered by your insurance. We were told I believe they are fatty lumps don't worry about them! Just keep a eye on them. 2 visits followed and the lumps got slightly larger and the vet then told us they would need checking out. Me being gullible think well we followed the vets advice we will be fine and covered. More fool me! Well the insurance won't pay out as its now a pre existing condition since the 1st visit. We really got value for money on that 1st consultstion. Any semi competent vet should have advised this would forever be on his records and no longer be covered so get it checked out now! So where are we now? Part way through a complaints procedure whilst my dog is possibly in pain with potentially cancerous lumps as we don't have the 7-8 hundred pounds to have these lumps biopsied and removed. Gutted we ever used them

Vet Response

All vets have a duty to record full case notes for their patients so that they can maintain appropriate continuity of care over the life of the animal. This is especially important where a client decides to move to another vet who will never have examined the patient previously and will rely on the notes for the clinical history. The choice of insurer is totally up to each individual pet owner and is not a decision where a vet would or indeed should offer advice. In this case the vet acted entirely properly and with sound clinical judgement. And as would be expected, their examination and professional advice were recorded correctly in the patient's notes.
15-03-2016

4.8 Stars - 29-01-2016 - Sparkles

My little pooch Kylie has had her jabs,Booster, & Chip at this surgery and they made her feel very calm she was very scared at first but they calmed her down. She also attended a puppy party where she could interact with other young dogs and received a Puppy pack which she loved. I would recommend this surgery to anyone who lives in Preston unfortunately I dont live in Preston anymore so is unable to visit them anymore

5 Stars - 29-07-2015 - lynn

I would like to thank all the staff at Preston Vets4pets for all the love and care they gave to my little puppy Holly while she was having her operation all the staff are so friendly and caring I wouldn't think of going anywhere else so once again Thank you very much Kind Regards Lynn Salisbury

5 Stars - 17-06-2015 - Hugomartland

I can't express how much they treat my dog and me with so much respect, thank you so much for your patience and help with Hugo. I would never go anywhere else. Thank you. Xxx

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