Willows Vet Group - Beech House Veterinary CentreWilderspool Causeway
Beech House Veterinary centre is a Royal College of Veterinary Surgeons Tier 2 hospital with extensive facilities including in house digital x-rays and laboratory and a dedicated operating suite with an additional theatre for our orthopaedic surgeon.
We are open 7 days a week, providing overnight care for inpatients and an out of hours Emergency Vets service. Our weekend consultations are open to all pet owners even if registered with another practice. All consultations are by appointment.
We are part of Willows Veterinary Group - an independent group of veterinary surgeries across Cheshire.
5 Stars - 11-11-2016 - Martin
We said goodbye to our beloved cat Jack yesterday. We were helped by Pieter de Villiers who stayed past his finishing time to allow my son and daughter to get there to say goodbye. Jack was not far off 20 but he was helped to another few monthe of quality life by Beech House and Piter. He was diagnosed with renal failure contributing to painful constipation in June and needed emergency admission and days of treatment. I was really glad Beech House was 24 hour and 7 days a week service. Pieter is without doubt an animal lover and it showed in his care for Jack. He never rushed us and made efforts to acomodate Jack even when busy with other patients, who I am sure would get the same treatment if they needed it. Pauline, at the desk, was friendly to owners and pets. We used Bridgefoot vets, part of the same Willows group for Jack until June ( and for our cat Amber before that). They were also excellent and Melanie has known Jack all of his life. She also dealt with the insurance claims as that surgery was where we started,and she has been a great help. We only used a different practice when we needed the emergency treatment. We asked for Pieter for appointments because we could see Jack had rallied under his care, and to maintain consistency. In time we will have another cat who will also be cared for by this practice. Thank you, Martin Connolly (on behalf of all our family)
1 Stars - 27-07-2016 - Fuming
4.8 Stars - 15-12-2015 - Otto Duncan
I cant express how good the vets have been with my Otto. He is 16 months old with renal failure and pancreatic problems. They have been treating him for 5 days now and showing no signs of improvement. The pain I feel is unbearable and it breaks my heart. The vets have been fantastic with Otto and us as owners, letting us ring as many times as possible and visit him daily for long periods of time. I cant imagine life without him and I no one day I have to make that decision. They have been very professional and listened to me at all times. I would definitely recommend Beach house vets and am truly grateful for everything they are doing. Thank you from the bottom for my heart x
1.4 Stars - 12-11-2015 - Lyn
5 Stars - 30-10-2015 - Christine Igoe
I have nothing but praise for this practice,i have taken my older dog here for some time,and when i purchased my new long awaited german shepherd on 16th October,he wasnt due to go for his first vaccination until 19th,but hadnt ate anything for 12 hours,so i phoned up and explained,the lovely receptionist Hannah, said it was better to bring him in to get him checked over,a lovely vet Nick checked him over thoroughly,then got a second opinion,i was told he had a blockage,but at that precise moment they wasnt sure,and they wanted to keep him in,the following day he was transferred over to the Willows animal hospital in northwich,where prue saved my little Prince,he had a stone in his uretha,and when she operated on 21st,she found his intestines had telescoped,they kept me updated without fail,everything was explained so as i understood properly,it was through their tireless efforts my beloved little pup,has a second chance,what amazing people,i can not express my million thanks enough for all involved,you really don't know what a brilliant veterinary practice is until you have visited these guys,they are professional at all times,but friendly,and how i don't know with how hard and the long hours these amazing people put in,anyone who disagrees,should ask themselves how well would they do in their shoes,and maybe work one shift,and see how well they do,well done Beech House and The Willows,love you guys xx
5 Stars - 16-10-2015 - wendy
I have used beech house for several years.Today i had to have my beloved dog put to sleep staff were very supportive and explained everthing in simple terms.Beech House vets especially sean are highly skilled and i wish to thank the whole team for the care Tyson received over the years.Keep up the good work.
4.4 Stars - 30-04-2015 - jo Onslow
I have been at this vets for around 4-5 years & have nothing but praise & thanks for all staff each & everyone is friendly, professional & welcoming. I can't thank them all enough for all they have done me & my pets during my time with this practice, nothing is too much trouble, from emergency appointments to routine checks. Thanks beech house keep up the good work we really are grateful!
5 Stars - 30-04-2015 - Kate Moore
We had to call the emergency vet out, Rachel, two weeks ago. My partner had found my cat unable to walk and in a lot of pain. Rachel speedily met us with a Veterinary Nurse at the surgery. She had made a diagnosis of a burst blood clot over the phone which she was able to confirm. At all times Rachel showed compassion towards Tedney, myself and partner. She explained clearly that putting him to sleep was the only humane option. Both staff were empathetic in their approach and treated Tedney with respect and dignity. This is the fourth cat I have had treated by Beech House and when I have my fifth. He or she will be going there too. Thank you.
5 Stars - 01-04-2015 - jayne
Hi love this practice and have recommended it to plenty of my family, friends and even strangers. If it was not for beech house I would not still have my bichon frise candy they have helped her so much over the last 11 years. Candy has had 4 operations on her legs 3 on her eyes many skin conditions, she is highly allergic to everything she has cushions and plenty more they have helped her out and never have never given up on her. Sean is amazing and she loves him and will run in to his room. She is well looked after when I have to leave her there. They have also helped out with a lot of the dog that come though bichon frise rescue if anything happened to this practice I don't no what I would do. Keep up the good work beech house.
2.4 Stars - 09-03-2015 - Julie
I took my elderly cat for her routine annual injections, Thursday 26th February. We were kept waiting for over half an hour past our appointment time, and no apology was given. Once in with the vet, I wasn't happy with the rough way in which my cat was handled. The vet showed no respect to my elderly cat whatsoever. I felt I needed to put this review on to make you aware, as normally my experience of Beech House is excellent.
Vet ResponseThank you for your feedback. We are sorry that we have not met our usual 'excellent' standards of service. Occasionally there can be problems with appointment times if an animal needs urgent emergency care, or complications arise during surgery, etc. We should have informed you of what was happening and apologised for the wait. Your comments re the way our vet handled your comments have been passed on to the Practice Manager to be acted upon. Once again we apologise.