Willows Vet Group - Laurels Veterinary SurgeryCharter House
From our modern facility in Runcorn, we have been offering a professional and affordable care for local pets for more than 10 years.
We are an RCVS Accredited Small Animal Practice with full in-house operating suite, x-ray, ultrasound and laboratory. All consultations are by appointment and we can arrange home visits.
We are part of Willows Veterinary Group - an independent group of veterinary surgeries across Cheshire, providing 24 hour care and an Emergency Vets service.
5 Stars - 11-07-2015 - Colin
We took our dog to the PDSA in Huyton after she collapsed. They told us that she was constipated. Not feeling that this was the case but after being patronisingly reassured we took her to Laurels in Runcorn. We were informed that she had multiple internal problems (we'd had her for two weeks as a rescue). They saved her life after telling us that she will likely not survive surgery. She did because Laurels care! Our chihuahua is still alive and happily bouncing around thanks to Laurels.
1 Stars - 24-04-2015 - Elly
I have been a longstanding member of this practice for many years now, when i was younger both of my dogs where spayed/neutered at this site. However i am now of the opinion this practice has massively gone downhill and am appalled at what could have lead to the death of my dog due to your negligence. I have a Yorkshire terrier who i was concerned to see had developed a large lump under her left hind leg. after bringing her in to be checked out and have tests run i was informed it was a fatty lump and any surgery would be purely cosmetic and could cause her unnecessary discomfort. In recent weeks this lump has grown so i chose to take her to the PDSA in Highton. As i type this my dog is now recovering from major surgery from what has turned out to be most of her MAJOR ORGANS suffering from a hernia. She has had to have her uterus removed and most of her organs are now full of stitches. If i had not chosen to seek a 2nd opinion my dog would most likely have died in the near future in a lot of pain and it would have been due to your incompetence as a veterinary practice. I will be informing all pet owners i know of this appalling state of affairs and can only hope other pet owners are made aware of your disturbing lack of competence.
Vet ResponseAccording to the clinical records we saw this animal back in July 2013 and we recommended that the lump be investigated by way of an exploratory operation and blood tests. The owner chose not to proceed and we have not seen this animal since. We had assumed that the owner had gone elsewhere for these tests.
5 Stars - 03-02-2015 - BL Runcorn
Have been with The Laurels over 10 yrs, always feel confident they have the cats interest at heart Like the access to other practices/hospitals in the group