Woodcroft Veterinary GroupMain Branch, Councillor Lane. Cheadle
- Caring, experienced and professional staff offering 15 minute appointments.
- Open for routine weekend consultations & vaccinations
- Advanced facilities with consultant vets for complex problems.
- 6 RCVS accredited branches in Bramhall; Heaton Moor; Cheadle; Offerton; Handforth & Wilmslow.
- All have adjacent off road parking and are supported by our local 24/7 emergency hospital with state of the art equipment, staffed by our own vets and nurses and our own dedicated night team. Your pets are never left alone at night.
- Outstanding services including in house laboratory; state of the art anaesthesia; ISFM/FAB approved ‘cat friendly’ practice; puppy parties, "Petclub" exclusive benefits & home visits.
- Exclusive Pet Club benefits for any cat, dog or rabbit that has an up-to-date vaccination with Woodcroft Vets. This includes a free wormer, free microchip, free dog lead or cat feeding bowl, free unlimited access to nurse clinics for nail clips etc, free urine testing at the time of vaccination, discount off the cost off early neutering plus more!
Pet Club Membership - Free to all pets who have an up-to-date vaccination with Woodcroft Veterinary Group
|Monday||8:00 am||7:00 pm|
|Tuesday||8:00 am||7:00 pm|
|Wednesday||8:00 am||7:00 pm|
|Thursday||8:00 am||7:00 pm|
|Friday||8:00 am||7:00 pm|
|Saturday||8:30 am||5:00 pm|
|Sunday||9:30 am||4:00 pm|
3.4 Stars - 01-11-2016 - Rebecca
We have seen a different vet at each visit, we requested to see the same vet and were prepared to travel to a different practice, but did not happen. Worst experience by far is the upselling by two of the vets we have seen. Moving to Woodcroft has been hugely expensive and to top off as a proper investigation was not carried out we had to have another appointment and different treatment. Having written to the practice by email, as directed by a staff member, we have not yet had a response. I would most certainly not recommend this veterinary practice, they are very keen to see how much they can sell you.
Vet ResponseDear Rebecca I am sorry to read you feel you have not received our gold standard of pet and client care we aim to achieve. I believe our receptionist did contact another branch to allow continuity of care for your pet. The vets are on a fixed salary, they never receive commissions or bonus's for selling products. It is our policy to always discuss worm/flea medications at time of vaccination, to safe guard the well being of your beloved pets. It would be negligent of us not to make these recommendations. Your initial email was being addressed internally before contacting you, I only received it 48 hours before I made contact. I am sorry you feel unhappy with our service, please do not hesitate to contact me again. Fiona Knight Customer Care Manager - Woodcroft Veterinary Group.
5 Stars - 22-10-2016 - Richardson
I have a staffishire bull terrier who has had a dislike and fear of the vets since being a puppy he is now ten years old. Having to find a new vet due to our local vets closing down we made an appointment at the cheadle branch on Councillor Lane. Being very apprehensive I visited the branch alone to put my fears at rest. Immediately the reception staff took me round and asked me the likes and dislikes of our beloved dog telling me they would inform the vet of my concerns. The day of the visit was amazing, our dog was greeted with kindness,dog treats and love. Both my son and husband could not believe how calm he was and how well the treatment went with no issues. We cannot thank the staff enough for all thier kindness. An A1 practice whom we can recommend to anyone. Thank you
5 Stars - 22-09-2016 - geoff haworth
I have a springer spaniel puppy (Peggy) who circles. I had a consultation with Ashleigh. Ashleigh took the time to watch and comment on the videos of Peggy and listened to the issues I raised. Ashleigh answered all the questions I raised and gave valuable advice and recommendations. Ashleigh was excellent with Peggy and gave her a thorough examination
5 Stars - 29-06-2016 - Catherine
Many thanks to the helpful and efficient staff at the cattery, who have helped me and Snedgus a great deal recently. They are a credit to the company.
5 Stars - 03-05-2016 - Clare Whittam
I have a 17-year-old cat (which in cat years is about 85). She has had some quite traumatic experiences with other rather uncaring vets who did not listen to how to interact with her eg no grooming or only stroking her neck area. I was, therefore, very wary about taking her to any vets at all any more. On moving to Cheadle Hulme, I found Woodcroft Veterinary practice in Bramhall and took Penny along for a consultation as she had had two epileptic fits. I immediately was put at ease by the very welcoming Gemma. She took time to chat about Penny, asked about her and really seem to care. I felt very heartened. I then met Ashleigh the vet, who again was absolutely lovely with Penny. She spoke to the cat as well as to me, which meant a lot. I explained that I was really worried about leaving Penny for a day for blood tests, because of her past experiences, and Ashley listened very patiently to everything. We made a plan together for Penny and her care. I was thrilled to find that Woodcroft has other branches in the area and I took Penny into the Councillor Lane branch for her day out. Being just next to my work meant that I was close by in case of problems. On picking her up in the evening after her blood test, she seemed calm and relaxed. It is such a relief to find a vet I can trust with this beloved family member. She has since been again for another blood test and and I know that, in her last years, Penny is in excellent hands. Thank you to the whole team across all the branches.
5 Stars - 20-04-2016 - Cardio Client
My 12 year old cat has been visiting Woodcroft for many years.He has hypertrophic cardiomyopathy and sees cardiologist vet Jane regularly for updates and treatment. More recently he was reffered to vet Donald for investigations into vomitting and he discovered a rare polyp blocking his intestines. Surgey was performed by specialist Graham Hayes to remove the polyp which was sucessful. Having unfortunately had to use various different areas of Woodcrofts service, I have only ever received the most professional service and advice, and all of the vets and nurses that I have dealt with have been so caring and friendly. I wouldn't hesitate in recommending Woodcroft to others.
5 Stars - 23-01-2016 - patricia
I cant speak highly enough about the practice , everyone is friendly , caring and professional . Our dog Benson has just had a cyst removed , we were concerned as he is an older dog and a English Bull Mastiff . The vet Sylvia was so kind and lovely , explained everything to us and the follow up with the nurse removing stitches . Our dog just loves his trips to the vets , dont know if its the chews he gets and the fuss thats made of him . I would and do recommend them to anyone wanting a vet . Thank you all
2.6 Stars - 23-01-2016 - Mr Davies
So dissapointed to be writing this review but think it needs to be done.On so many occasions when I have taken my pet(s) to the woodcroft practice in Handforth I have been left feeling concerned about the lack of kindness and courtesy demonstrated by the reception staff. They show very little real interest in the animals which visit the surgery and are very motivated by revenue opportunities.I have seldom come across an organisation who you would expect to be warm and welcoming to be the complete opposite.There is definitely room for improvement ! Mr Davies
Vet ResponseDear Mr Davies Thank you for leaving your review regarding our Handforth branch, and bringing these issues to my attention. I am sorry to read you have been disappointed on occasions when visiting us with your pet. We strive to achieve our gold standard for client and pet care, I apologise if you feel we have not met this high standard. We are continually training and reviewing all staff members. I would welcome the opportunity to discuss your concerns in more detail, I can be contacted at our Cheadle Hulme branch on 0161 486 2399 or my email address is firstname.lastname@example.org
5 Stars - 27-10-2015 - Dawn
I just wanted to mention that one of my fat cats (!) and I visited Jenny the weight-loss nurse this morning and she was brilliant! So friendly and understanding, completely non-judgemental and very helpful. Fat Cat I are seeing her again in a fortnight and I really feel that she's on our side and that a slimmer puss will soon emerge! Can I also take the time to mention Ashleigh and Gemma. Ashleigh has treated two of my cats now and is fab and Gemma (Bramhall receptionist) is so lovely and always takes a genuine interest in all the cats I take to the practice. You have some super staff at Woodcroft and I just wanted to flag that up and say 'Thank you'.
5 Stars - 27-10-2015 - Viv Clayton
I have used Woodcroft Vets now for 12 + years and they have been amazing. Unfortunately I've had to use the A&E service which is particularly excellent, all staff treat the animals as if they are there own and keep the the humans totally up to date and re-assured at all times. I am shortly moving away from the area and the new vets that I select will have a lot to measure up to. thanks Woodcroft for looking after Phoenix, Poppie and the lovely Mollie who passed away 2 years ago. :-)