YourVets Rayleigh12 Brook Road
- Great value vaccinations and neutering
- Affordable 24 hour emergency service
- Open: Mon-Fri: 9am-8pm, Sat: 9am-4pm, Sun: 10am-2pm
- Car parking
- Highly trained and caring staff
- Permanently low prices
2.2 Stars - 25-11-2016 - Hayley
I had been with this vet for nearly 4 years. One of my cats needed a major operation due to a blocked bladder. The whole team, especially the nurses, were totally amazing and supportive, caring beyond belief. A couple of years later my cat was very poorly again. Taking him back to the vets it was clear I was seen by a young newly qualified vet who was only interested in making money. My cat was diagnosed with diabetes which was very worrying and stressful for me let alone my pet. The young vet informed me that cats could cure themselves with a strict and controlled diet and the right dose of insulin. When I asked for more information about this a week later he informed me "oh I only told you that to get your hopes up". STRIKE 1. After many tests costing a pretty penny I was told blood tests would be needed every 2 weeks at a cost of £80 and involve leaving my cat at the center for the whole day. When I questioned the fact that I could not afford this I was told that this was not actually necessary every 2 weeks and could be done every 6-8 weeks. STRIKE 2. On 3 separate occasions after visiting the vets, where I never left without settling the whole bill, I was informed of outstanding fees due from me. When asked for further information I was told, on all 3 occasions, that they had made a mistake and my account was actually clear. STRIKE 3. Whilst I understand YourVets is a business and all businesses need to make money, I believe they were more interested in how much they could get out of a pet owner than the actual well being of the pet. Such a shame when my previous experience was so positive and all the staff were amazing. I subsequently changed vets, was informed my cat would not need a day stay every other week for a blood test, blood tests would be needed every 3-4 weeks at a cost of £13.49!! Shame on this company!!
Vet ResponseWe are extremely sorry to hear that you are unhappy with the service and treatment provided to your pet by the YourVets team. We take all complaints very seriously and would request that you place your concerns in writing addressed to the clinic either via letter or email. We would be happy to address all your points once we have all information from you to enable us to do so. We look forward to hearing from you. Michelle, Yourvets Rayleigh Clinical Director
5 Stars - 21-11-2016 - hayley
i have been with your vet for two years now, and after dealing with many money grabbing and uncaring vets, i can honestly say this is by far the best vet in the area. When taking her in for her injections, they take the time to to give her a check up, and you can tell the staff generally love animals. Not only this they never try to make you spend money you don't need to, which is a rarity in the vet business. I've called them twice for my dog regarding minor health problems, and they've given me such good advice and put my mind at ease when other vets have told me to come in to get her seen. I just want to say a special thank you to laura who was working the emergency shift on sunday the 20th, really professional, friendly and caring
5 Stars - 22-10-2016 - Claire
I do not normally write reviews, however one particular member of staff at Rayleigh went above and beyond in my opinion on 17th October 2016 to help me and my dog. After a big confusion over a Pet Passport and details subsequently found out to be incorrectly filled in by another vet practice, which caused me great upset, a vet Ashley Sinnett from Your Vets saved the day and contacted many people on my behalf and looked up information online too, to resolve the incorrectly filled in Pet Passport for the Rabies vaccine. I am now able to go on holiday with my dog on time, a big thanks to Ashley :0)
4.8 Stars - 29-09-2016 - James
Your Vets Rayleigh were caring for my Springer Spaniel since we got him in 2010. In 2015 he was diagnosed with Kidney failure, given 4 months to live. sorry nothing we can do. But after I pushed one of the Vets, Tomas, had an idea of a treatment that would keep him going. After this Tomas gave him an injection of EPO every fortnight to keep his Red Blood cells up. This gave us and him another 12 Months that we didnt think we would have. Sadly he recently lost his battle. With out the care and attention of Tomas and his team at Rayleigh we would have given up a year ago. Thanks Tomas.
5 Stars - 15-09-2016 - Nick Payne
I have been meaning to write a review for the last few weeks. Its in relation to a visit to discuss my mothers dog Lola who is like a family pet. Lola was suffering with back condition and Tayla recommended a vet at your company. Following that discussion we were recommended to Dick White where we then met with a top specialist Gunio. He not only operated successfully on Lola but had empathy as well as the skills to make our little baby well again. Please pass our thanks to Tayla as without her advice we may not have had such a wonderful outcome. I would highly recommend your practise to anyone that needs professional service and conducted in such a caring way as Tayla showed. Kind regards and best wishes. Nick Payne.
5 Stars - 12-09-2016 - Terri
I travel 40 miles to use this vets as I know I can trust their opinions and know my dogs are going to receive the best treatment. Their prices are always transparent and certainly not a rip off like some of the vets more local to me (Mersea Island). The staff are very professional but also friendly to humans as well as their animals. I just wish they could open a branch just a little bit closer! :-)
4.8 Stars - 08-08-2016 - Sbetts
I attended the clinic on Sunday morning, after my dog had been struggling to swallow/coughing. The receptionist was lovely and reassured me that the vet wouldn't be long. I saw a vet called Roberta who was very caring and checked over my pippa. She advised to do some X-rays and examine her throat. Her assistant dean was also very caring and handle my pippa very gently. They admitted my baby for an X-ray. They kept me up to date with her progress and a lovely nurse Laura discharge and explained everything to me. Am pleased to report that pippa has made a full recovery. I can't thank the your vets team enough! I highly recommend your vets!
5 Stars - 29-07-2016 - Trinity
I brought my GSD into the practice for a needle biopsy this morning, I really wish I got the vets name because he was absolutely brilliant. Most vets see the size of her and reach straight for the muzzle before handling her, he didn't. I asked if it was possible for me to wait for her whilst the procedure was done, he said that if she would be better with me there he would be fine with that so I stayed. He made a fuss of her and was getting belly rubs before attempting to start, this definitely relaxed her so even though she had a needle put into her 5 times in 2 sites to get the samples he needed she did not yelp or struggle to get away all done unmuzzled. I'm hopeful that the samples will mot prove to be anything sinister but have to say that the vet I saw today was caring, informative and gentle everything you could ask a vet to be.
1 Stars - 18-07-2016 - Terry
4.8 Stars - 10-07-2016 - Les Betts
I honestly cannot fault the level of care our dog received at your Brook rd,Rayleigh,clinic.Our dog had previously been examined by two other veterinary practices locally,and was given a clean bill of health by both.Thankfully we came to you for the neutering procedure,carried out by Thomas.He contacted us rapidly to explain that she had a severe case of Pyometra,and that it had been caught in the nick of time.He kept us informed as to her condition post-op and was quite happy to answer a deluge of questions from us.He also carried out the post-op examination approximately 1 week later.We all feel that Mr Thomas is a credit to his profession and to your clinic,as our dog was unlikely to have lived much longer had this degree of infection gone undiagnosed.Shelby is now unrecognisable from the dog we brought to you a few months ago,full of energy and vitality,and for this we are all eternally grateful.Additionally our thanks go out to the lady in reception when we registered with you who offered us petcare insurance which was free for 30 days.At this time we had no reason to believe we would need it,but i'm so glad we took it.All in all i must say that the quality of your staff in general,and Mr Thomas in particular,is of a standard of which you can be justifiably proud.Many Thanks,the Betts Family