YourVets SolihullLincoln Road North
- Great value vaccinations and neutering
- Affordable 24 hour emergency service
- Open: Mon-Fri: 8am-8pm, Sat: 9am-4pm, Sun: 10am-2pm
- Car parking
- Highly trained and caring staff
- Permanently low prices
1.2 Stars - 01-12-2016 - Aaron
1 Stars - 28-11-2016 - dawn
2 Stars - 28-10-2016 - Lisa Campbell
Dog was really poorly sickness and pooing pure blood, didn't have meds in stock to help her, then diagnosed her wrong, told this when I went to sister branch following morning as meds given were for a dog a THIRD of her weight..She is 28kg and meds I were given were for a 10kg dog... so £85 on first visit paid, for wrong meds and meds that wouldn't work anyway... plus med she needed not available. 2nd visit was a further £70 ontop for correct meds, costing me over £150 in total when it could of been £80 if correctly medicated in first place... will NEVER be going back there again with any of my dogs.... I will be writing a full letter of complaint.
Vet ResponseThank you for getting in touch with us Lisa - having spoken to the senior vet at the clinic I hope this issue has been resolved and you are satisfied with the explanation and outcome.
3 Stars - 24-10-2016 - Veronica
Might be a bit early for a review but I have always found this practice good but today took Millie into be done and was not happy how vet spoke to us not what it was about but how he spoke to us but when you go a bit worried about your fur babies it's the last thing you need just come out of vet's a bit annoyed not had this vet before always found the others fine
Vet ResponseSo sorry your experience this time was not to our normal high standard. Thank you very much for giving us this feedback, I will discuss this with the staff involved. We are always trying to give our clients and their pets the best care possible, but we have had some new staff members recently and this may be why our care, this time, was not as acceptable. Thank you for letting us know.
3.8 Stars - 11-10-2016 - Janet
I brought my dog in for annual jabs,asked if he needed nails cutting, another person came in the room cut 2 dew claws(no mention if there was a cost or how much it might be)I then paid looked at my receipt and noticed I had paid £12.00 for 2 claws(most expensive nail cutting ever!!!) Staff need to be upfront with the costs of things so the client can make an informed choice.
Vet ResponseThank you for your feedback. We take all feedback seriously. I am sorry on this occasion the service you received was not the gold standard we always strive for. I will discuss with the team and put a training plan in place to address this issue.
5 Stars - 02-10-2016 - Tracey
I recently had to have my 14 yr cat, Kitty put to sleep due to her illness, she had taken a turn for the worse overnight and they saw her straight away next morning,sadly she was too ill to be treated and i was assured in the kindest way that euthenisation was the best option, i was given time on my own with her to say goodbye as long as i needed. she was treated with care until the end and it was peaceful and she wasnt stressed,the only thing i found a bit off was the fact i was beside myself with grief yet i was given the bill beforehand and options for burial/ cremation services a decision i found difficult to deal with so soon.
3.2 Stars - 26-09-2016 - Louise1987
This vets used to be a lovely vets with a lot of permanent staff I've noticed that the last year or so so many new staff are there who don't seem to have the patience or dignity anymore it's s shame I've now found alternative vet care which prices are much more affordable
5 Stars - 31-08-2016 - Rebecca
I brought a very sick stray to yourvets solihull on Saturday. The staff couldn't have been more helpful or compassionate. They brought a cage with a blanket out to place him in and spoke to it softly. We were willing to take the cat on, but they explained they would need to do a blood test for feline aids first. They did this and promised to have the results within 20 min. Whilst I was waiting they brought me a coffee with a brownie and encouraging words. Very sadly, the cat was too ill to survive (heart failure, liver and kidney disease, tooth decay) and I therefore agreed the kindest thing to do was to have the cat put to sleep. They made no mention that i had only just found him instead talking me through the options as though I'd owned him all his life. This made the experience a lot less traumatic. My dog is also registered here and has always received wonderful care when visiting. The one time we need to use the out of hours emergency centre in coventry, we were met at the door, they already knew my dogs name and addressed her as such and were so reassuring at what was a very scary time. I would always recommend this veterinary practice!
4.8 Stars - 28-08-2016 - Jo
I have 4 cats registered st this practice & always been very impressed with the staff working there. More recently my cat who has asthma needed a bit of extra support was admitted. Sarah who was a locum working there that day was fabulous ! Staff are excellent, always helpful & knowledgeable in particular the reception staff who are excellent. Emily is a real treasure & im sad she's moving on but pleased she has got some recognition for how good she is. James & Michelle who are fantastic nurses. My only criticism is they need some additional vets to join permanently/ I know this is being addressed.
Vet ResponseThank you for giving the clinic a such lovely review. We are very sad to see Emily go however, we are all so happy for her as she been promoted within the company. I will pass on your kind words on to the nursing team and especially James and Michelle, who I know will be very touched. We have some good news regarding vets. Hannah our new permanent vet will be starting with us on the 12th September. We have been waiting for the right vet to come along and join the team and we feel Hannah is that vet. Becki Dorman, Practice Manager YourVets Solihull
3.2 Stars - 15-08-2016 - Tahnee
I took my cat to this local vets and I was extremely disappointed. My cat had a popped abscess and had a massive hole in her neck. They told us that it's a 50/50 chance that she would live. My cats personality was still the same. They said she had to have surgery for £400+ As we couldn't afford this we went to the pdsa and she is healing rapidly. The pdsa asked why we didn't clean the infection but we got told not to by this vet
Vet ResponseSorry you were not happy with the service you received. As you were not able to pay for the treatment required for your cat, we advised and helped you set up an appointment with the PDSA. Before you left the clinic you were given antibiotics, 2 types of pain relief and a buster collar to make sure the cat was as comfortable as possible. We hope your cat is making a good recovery. Becki Dorman, Practice Manager, YourVets Solihull