- Great value vaccinations and neutering
- Affordable 24 hour emergency service
- Open: Mon-Fri: 9am-8pm, Sat: 9am-4pm
- Car parking
- Highly trained and caring staff
- Permanently low prices
5 Stars - 19-09-2016 - Mandy
We unfortunately had to say goodnight to our staffie recently , and cannot thank meg and her team enough for all the care and compassion they all showed. Even down to sending us a card a week later. It was a very kind and thoughtful gesture and was very welcoming. I would not hesitate in recommending this vets to anyone who has a pet as they understand that the pet is part of your family. A massive heartfelt thanks to all of you.
5 Stars - 21-08-2016 - Bartie
1.8 Stars - 26-07-2016 - Simon
I contacted Yourvets after my dog Xena had become lethargic and was not eating properly for a week. I went in the same day and had a consult with a lady vet who's name escapes me. i advised of my concerns, loss of appetite, lethargy and excessive panting. I also advised of the amount of slugs and snails in my garden and Xena's fondness for grass eating and suspecting lungworm. After a brief visual exam including temperature check and a listen to her heart and lungs, the vet went on to tell me that Pyometrea was her main concern and recommended a scan. I agreed to this and xena was scanned and no Pyometrea was found. Upon completing the scan the vet returned xena to me approached the receptionist to say job done and left. I was glad that one thing was ruled out (despite lack of symptoms, the closeness of a previous heat was main reason for scan) but disappointed no explanation was offered as to why my dog was unwell, and not eating. I was advised should it carry on to bring her back for a blood test. Where i would be charged a further consultation fee (despite not offering a diagnosis on this visit) Why were the blood samples not taken at this consult why was my dog returned to me with no diagnosis and a £90 bill. Why did the vet have nothing to offer in the way of advice etc to get her eating again? Very poor service and a blatant attempt to charge more money for further consults with in 48 hours of a previous one that did not provide answer. I found the service to be lacking and have made a formal complaint, I shall be using another vets from now on! One very sad and upset customer and one poorly dog.
Vet ResponseThank you for letting us know your concerns and thank you for your patience while I have reviewed your pet’s case and investigated your concerns. In your pet’s case, your dedication and attention led you pick signs of her being unwell - in fact well before her uterus distended due to the infection, for this reason the first ultrasound was negative for pyometra. You voiced your concerns to our head nurse, with regards to costs and the previous consultation and scan which did not show the presence of a pyometra. We have already deducted those costs from the price of the surgery and I understand you are satisfied with this. I’m sorry you felt Emily was not caring but I can guarantee that was not her intention, all of us here have our patient’s health and welfare as our first priority. Emily felt your pet’s presenting signs were not specific and for that reason she recommended monitoring her at home in the first instance rather than performing further diagnostic tests. Your pet had her operation performed at our Coventry clinic and I am pleased to hear that she is now recovering well. I appreciate your concerns and thank you for voicing them to me as this allow me to monitor our service. Kind Regards Chiara Costanzo DVM PhD MRCVS Senior Veterinary Surgeon YourVets Wythall
5 Stars - 11-07-2016 - Kady
I had to have my dog put to sleep very sadly i was and she was dealt with very much respect and caring .....thank you so much
5 Stars - 06-07-2016 - Wendy
I have visited Your Vets this afternoon with my 2 dogs Marnie Bassett Hound and Alfie Yorkshire Terrier, we saw a vet named Bogadan who was excellent, he explained to my husband and I every detail of his examination of both of our dogs. He was kind and caring and respectful, hope to see him again if we have to visit again. Nurse Alex also highly professional and sorted an issue out for us prior to seeing the excellent vet Bogadan. Thankyou very much for an exceptional service
5 Stars - 25-06-2016 - Julie Newby
I had to take my dog Millie to your vets wythall as she fell very ill. I knew in my heart I would not be bringing her home. On arrival the staff could see I was upset and took me straight through to a consultation room. They were fantastic with both me and Millie throughout. I thank them for their support and compassion
3.2 Stars - 07-05-2016 - Chrisstu
Went to have my dog (pug) checked last week as she was limping on her front paw can't fault the first vet very polite throughly checked her over even checked her back legs as well, she said she's in great health as I was concern about hemivertebrae disease, excellent advised me to come back if she still limps. She got better then she got over excited and ran and jumped off the sofa she started limping again so took her back to the vet. He asked me to put her on the floor so he could see her limping he agreed there was still a limp on her front paw he offered more pain killers for a longer period and recommend extreme rest. He only felt her front leg will see how she goes if she doesn't improve or it happens again she will need X-rays in case there's something more servere. I asked how much the X-rays were he quoted about £300 I said shes ok she is insured, do they accept payment from my insurance company or do I pay them, then reclaim it back he said I would need to pay first and claim it back from the company not a problem. Went to pick her off the table he asked me to put her back on as he wanted to check her back legs. So I did he told me she had a problem with her knee he checked the other one and he said both knees needed surgery and he can book a consultant over in Coventry to do the work he did repeat hm self several times which made me feel pressured but I knew she got checked the following week nothing was said.Going to get a second opinion. Not putting my dog through unnecessary operations or stress. Will be taking her to another vet once the pain killers have ended interested to see what another vet says. Also there was small amount of dog poo by the reception desk several members of staff walked straight past it one even put a yellow sign over it. Takes a few seconds to pick it up.
Vet ResponseThank you for your feedback, we really appreciate all reviews that will allow us to improve our service. I'm sorry you feel disappointed with the consult provided to your pet, I looked at clinical notes and investigated the case. Our vet performed a thorough exam, checking both back and front legs in order to assess your pet's problem and your concerns. Medial Patellar Luxation (MPL), is a very common orthopaedic disease in small breeds and especially when low in grade it could be asymptomatic. Our vet recommended a specialist consult, either internally or externally, if you wished to investigate the problem further. We care about our pets under our care and it is our ethos to be open and honest, therefore the vet mentioned his findings to enable you to make an informed decision. With regards to the poo on the floor, thanks for bringing this up with us. Unfortunately, accidents happen in the waiting room and usually all the staff are prompt on cleaning and disinfecting the floor, however we rely on clients to notify us when these occur. At peak busy times staff may mark a hazardous area with a sign to pre-warn clients to allow themselves time to resolve the situation as soon as humanly possible. Thanks again for your feedback, If you would like to discuss the matter further, please don't hesitate to contact us. Kind regards
4.2 Stars - 26-04-2016 - MC
This is no longer "the affordable vets" Prices have increased dramatically over the last 6 months. Prices are now in line with other vets. The only cheaper ones are PDSA and RSPCA but you have to be on benefits to qualify. We will definitely not be rehoming any more animals in the future - or ever. However, they do remain the vets that love your pets and are pleased with the care and attention our pets receive from the vets, who seem to be dwindling in number recently and are changing constantly, as are reception staff and nurses.
4 Stars - 23-04-2016 - Tess
My dog visited this vets 3 times now in 3 weeks has has two lots of urine tests and two lots of blood tests and still I'm only told what it could be, if it's an infection then give some antibiotics but don't stress the dog out anymore, you now want to have her for a day for blood pressure tests all this is adding up she only came in as she wet herself. My dog is eating and drinking as normal. Tests done at the clinic didn't bring back anything so more blood tests (2 in 2 hrs) and another urine sample were sent away and still nothing conclusive. All this seems to be is a money grabbing exercise. I paid for the last set of tests before leaving my dog then when I came to collect her I had to pay even more, nearly £200 for the last set of tests, beginning to wish I'd never bothered. I thought I was doing the right thing but three weeks later and I'm a lot of money down and my dog is no better or worse than she was.
Vet ResponseThank you for your message, I am very sorry to hear that you were not happy with the care we provided to Tess. All feedback is welcomed as we are constantly looking at how to improve our services. Our Head Vet and Practice Manager have been trying to contact you several times to discuss the matter and to explain Tess's condition further. Unfortunately, some medical conditions are not easy and straight forward to diagnose, therefore we needed more tests in order to reach a final diagnosis. Increased thirst and toileting, both in frequency and amount of wee produced, are symptoms that should never be ignored and that could lead our patients to be very poorly in the long term, so we take great care to diagnose this type of symptom correctly. Please don't hesitate to contact us if you would like to discuss Tess's condition more in depth. Kind regards Chiara Costanzo Senior Veterinary Surgeon
1 Stars - 29-02-2016 - Carla
I took my 17 yr old cat for a check over as he didnt seem right, when i was finally called in i explained the symtoms my cat was having to the vet who then looked at my cats eyes/mouth and took his temperature and said there was nothing wrong with him, he didnt even ask me any questions! there was no care or compasdion at all! i then told him again that he was drinking alot so he told me to wait in reception while he did some tests i was assuming he was doing a bloodtest and urine sample he came out 2 minutes later and said he couldnt do it and if my cat got worse to bring him back, i was gob smacked because i knew there was something wrong with my cat ! I then went to pay the bill, i asked the receptionist why a bloodtest wasnt done and her reply was we dont do bloodtests as it stresses the animal to much so i left feeling worse than i went in. I then took my cat to another vet because i knew he wasnt right to which i have found out my poor cat has a tumor . . I am mortified the fact that your vets had no care or compassion what so ever and missed the fact my cat is very poorly. Since i found this out i have rang up 3 times to speak to a manager to let them know of my awful experence and still no call back !! All i want is an apologie and a refund as you did absoulutly nothing to help my poor cat ! You should be ashamed to call yourself caring vets.
Vet ResponseWe trust that since the event and the subsequent times that our head vet Chiara discussed the consult with you that the issue is now resolved to your satisfaction. We are sorry for any misunderstanding concerning your pet and have issued a refund for your visit as we should have offered the blood test, for which we offer our apologies.