YourVets Wythall

Alcester Road
Wythall
Birmingham
B47 6AP

General

  • Great value vaccinations and neutering 
  • Affordable 24 hour emergency service
  • Open: Mon-Fri: 9am-8pm, Sat: 9am-4pm
  • Car parking
  • Highly trained and caring staff
  • Permanently low prices

Clinic reviews

5 Stars - 21-08-2016 - Bartie

1.8 Stars - 26-07-2016 - Simon

I contacted Yourvets after my dog Xena had become lethargic and was not eating properly for a week. I went in the same day and had a consult with a lady vet who's name escapes me. i advised of my concerns, loss of appetite, lethargy and excessive panting. I also advised of the amount of slugs and snails in my garden and Xena's fondness for grass eating and suspecting lungworm. After a brief visual exam including temperature check and a listen to her heart and lungs, the vet went on to tell me that Pyometrea was her main concern and recommended a scan. I agreed to this and xena was scanned and no Pyometrea was found. Upon completing the scan the vet returned xena to me approached the receptionist to say job done and left. I was glad that one thing was ruled out (despite lack of symptoms, the closeness of a previous heat was main reason for scan) but disappointed no explanation was offered as to why my dog was unwell, and not eating. I was advised should it carry on to bring her back for a blood test. Where i would be charged a further consultation fee (despite not offering a diagnosis on this visit) Why were the blood samples not taken at this consult why was my dog returned to me with no diagnosis and a £90 bill. Why did the vet have nothing to offer in the way of advice etc to get her eating again? Very poor service and a blatant attempt to charge more money for further consults with in 48 hours of a previous one that did not provide answer. I found the service to be lacking and have made a formal complaint, I shall be using another vets from now on! One very sad and upset customer and one poorly dog.

Vet Response

Thank you for letting us know your concerns and thank you for your patience while I have reviewed your pet’s case and investigated your concerns. In your pet’s case, your dedication and attention led you pick signs of her being unwell - in fact well before her uterus distended due to the infection, for this reason the first ultrasound was negative for pyometra. You voiced your concerns to our head nurse, with regards to costs and the previous consultation and scan which did not show the presence of a pyometra. We have already deducted those costs from the price of the surgery and I understand you are satisfied with this. I’m sorry you felt Emily was not caring but I can guarantee that was not her intention, all of us here have our patient’s health and welfare as our first priority. Emily felt your pet’s presenting signs were not specific and for that reason she recommended monitoring her at home in the first instance rather than performing further diagnostic tests. Your pet had her operation performed at our Coventry clinic and I am pleased to hear that she is now recovering well. I appreciate your concerns and thank you for voicing them to me as this allow me to monitor our service. Kind Regards Chiara Costanzo DVM PhD MRCVS Senior Veterinary Surgeon YourVets Wythall
04-08-2016

5 Stars - 11-07-2016 - Kady

I had to have my dog put to sleep very sadly i was and she was dealt with very much respect and caring .....thank you so much

5 Stars - 06-07-2016 - Wendy

I have visited Your Vets this afternoon with my 2 dogs Marnie Bassett Hound and Alfie Yorkshire Terrier, we saw a vet named Bogadan who was excellent, he explained to my husband and I every detail of his examination of both of our dogs. He was kind and caring and respectful, hope to see him again if we have to visit again. Nurse Alex also highly professional and sorted an issue out for us prior to seeing the excellent vet Bogadan. Thankyou very much for an exceptional service

5 Stars - 25-06-2016 - Julie Newby

I had to take my dog Millie to your vets wythall as she fell very ill. I knew in my heart I would not be bringing her home. On arrival the staff could see I was upset and took me straight through to a consultation room. They were fantastic with both me and Millie throughout. I thank them for their support and compassion

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